If the bot has already created

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A chat with the client via the "Initiate communication" step and now writes to him via "Send message" or our widget, then the chat will be duplicated in the card. This will not affect automation, but if they get annoying, you can unpin the extra chat. Then the correspondence on it will disappear from the card in amo. About the feedback button Now you can select the channel where messages from clients from the site will be sent.

If you have more than one WhatsApp or WhatsApp Business hungary telegram data API (WABA) channel, check in the CRM Plugin settings which one is specified as the source and select the appropriate one. To do this, go to the funnel settings → on the left in the deal sources, click on CRM Plugin → in the list of channels, click WhatsApp → select the desired channel from the list.

Made search by variables in Business Processes and Salesbot News for those who work with our activity in Bitrix Business Processes and widget in Salesbot amoCRM. Now it is easier to find and add the required variable to the message text — you can use the search in the list of variables. Start typing its name or CRM element (for example, contact or deal), and we will automatically show the appropriate results.